In July 2018 the VEC launched Strategy 2023, following extensive consultation with staff and a comprehensive scan of the VEC’s operating environment. The VEC’s five-year goal is that its people, systems, relationships and technology are change ready – an increasingly relevant target, considering the challenges of 2020.
Delivery of Strategy 2023 projects and initiatives is part of the VEC’s corporate planning framework and monitored by the Executive Management Group. This year was a period of significant progress on Strategy 2023, with the VEC successfully delivering many critical initiatives, including:
- the launch of the VEC’s new website
- a new Customer Feedback Framework and Policy with a new online customer feedback system
- the finalisation and launch of the VEC HR Strategy
- the launch of the VEC Leadership Capability Framework
- a new Diversity and Inclusion Framework, with work also commencing on a refreshed Aboriginal Inclusion Plan, Access and Inclusion Plan, Multicultural Inclusion Plan, Young Peoples’ Inclusion Plan and Out-of-Home Inclusion Plan
- an Aboriginal and Torres Strait Islander self-determination statement and policy
- a redesigned election management system
- the roll-out of an online training program for election managers and assistant election managers
- new interactive mapping tools for the public to use to access electorate information and redistricting programs.
Significant work was also completed on uplifting the VEC’s internal technology platforms, including:
- the launch of ‘Electra’, the VEC’s new intranet and document management system
- a comprehensive cyber security program, bringing the VEC in line with the Australian Signals Directorate’s ‘Essential Eight’ mitigation strategies.
Strategy 2023 has markedly improved the VEC’s business resilience, security, employee satisfaction and customer focus. The strategy paves the way for further ambitious programs in the next two years to improve the VEC’s agility, change readiness and customer satisfaction.