Technical issues
Occasionally you may run into issues accessing one of our applications or online forms.
You can try to resolve the issue by following these steps:
- close your internet browser
- clear your cookies and cache (follow this guide to clear cookies and cache in every browser)
- restart your device
- try to access the application or form again.
Some further things to check (for advanced users):
- check your internet connection
- check that your network security or antivirus software is not blocking the service
- turn off any settings that limit or hide your IP address when browsing
- temporarily turn off any proxy or VPN services (to hide or change your apparent location)
- try a different internet connection or device.
Still not working?
You can call us on 131 832 to check your enrolment details.