Feedback and complaints

We welcome feedback, it gives us an opportunity to improve our services.

Make a complaint

We consider a complaint to be:

  • a person or organisation telling us they are unhappy with a product or service
  • something that needs a response and may need an investigation.

You can make a complaint if you:

  • are dissatisfied with our processes, performance, policies or services
  • believe we have not met our quality of service standards
  • believe there has been a breach of the Electoral Act 2002 by a candidate, party, organisation or individual.

To make a complaint, complete our online form.

Make a complaint

Give us feedback

We consider feedback to be:

  • a suggestion on something we can improve
  • a compliment, telling us what we are doing well or should continue doing.

To give us feedback, complete our online form:

Give us feedback

Other ways to give feedback

Feedback and complaints can be made verbally or in writing. You can:

  • email your feedback to complaints@vec.vic.gov.au
  • post your feedback to us (Level 11, 530 Collins Street, Melbourne VIC 3000)
  • submit your feedback in person at the address above
  • contact us through the National Relay Service and ask for 03 8620 1100
  • contact us through an interpreter
  • read our Easy English guides (at the bottom of this page)
  • ask us for other types of assistance by contacting us.

How we handle complaints

We will review your complaint in line with our complaints policy. We will treat your information respectfully and in confidence.

Step 1 - acknowledge We'll respond to you to let you know we have received your complaint and give you a case number.
Step 2 - assign Your complaint is assigned to one of our staff to assess. Some complaints fall outside our responsibilities and we may refer you to another agency.
Step 3 - investigate We investigate your complaint.
Step 4 - respond We respond to your complaint.

When will I get a response?

We respond to most complaints within five working days. We will let you know if we think it's going to take longer.

Withdrawing a complaint

You can withdraw a complaint at any time, but we may continue to investigate it.

If you are unhappy with our response

You can request a reassessment of your complaint. This is an opportunity to tell us the outcome you would like. We will aim to respond within 10 working days. If we think it's going to take longer, we will let you know.

After the reassessment, if you are still unhappy with our response, you can contact: