Our policies

Below are the key policies that guide how we work. Each section provides you with details about what the policy means and how we apply it.

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Child safety

We are committed to creating a safe environment for children and young people.

Our child safety policy
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Feedback and complaints

We use feedback as part of our ongoing review and planning process.

Our feedback and complaints policy
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Customer Service Charter

Learn about our commitment to customer service.

Our customer service charter
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AI transparency statement

We are committed to using AI responsibly, with strict safeguards, human oversight and transparency.

Our AI transparency statement
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Privacy

Learn how the VEC collects and uses personal information.

Our privacy policy
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Occupational health and safety policy

We are committed to providing a safe and healthy environment for work.

Our occupational health and safety policy

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