Help and frequently asked questions (FAQs)

You can access the VEC self-service portal by clicking the link or you can copy and paste the URL into the address bar of your web browser erm.aurion.cloud/vec/production/electionstaff/login.

Your username for the VEC self-service portal is the email address you use when you complete your online registration. If you change your email address in your VEC self-service portal, please use the updated email address as your username when signing in.

You can still log into the VEC self-service portal by using your old email address as your username. Once you are in the portal, update your email address. This updated email address will be your new username.

If you do not remember your password, click ‘Forgot password?’ and a password reset code will be sent to your email address.

Make sure your new password:

• has 10 characters or more
• does not have any spaces
• has at least one capital letter
• has at least 7 lower case letters
• has at least one number
• has at least one of following special characters ! @ # $ % ^ & * ( )

If you have forgotten your password and no longer have access to your old email, you will need to contact Personnel Helpline on 1300 783 043 to have them manually reset your password.

If your password has expired the VEC self-service portal will prompt you to change your password when you log in.

If you are changing your password, your new password must follow the above rules under 'What do I do if I forget my password?'

Please allow at least 10 minutes for the email with your new password to be sent to your inbox and check your junk/spam mail folders.

Check the link you are using is correct. You can access the self-service portal at erm.aurion.cloud/vec/production/electionstaff/login.

If you are still experiencing difficulties, please call the Personnel Helpline on 1300 783 043, and they will reset your password and give you a temporary password.

You will receive confirmation of your application after we add you to the personnel database. This can take up to 5 days after you have fully registered. You will receive an email that will include the link to your VEC self-service portal, where you can manage your details.

If you have not received your welcome email, make sure you finalise and submit your application. If you wish to be considered for an election role, you will need to submit your application.

To complete your registration:

1. Go to appointments.vec.vic.gov.au
2. Click on ‘Sign in’ in the top right corner
3. Enter your email address and password and click ‘Sign in’ again
4. Click on the ‘Election Staff’ vacancy, and then click on ‘Apply’ or ‘Modify’ at the bottom of the screen to complete your registration
5. Once you have completed each section, including your contact details and the questionnaire, click ‘Submit’

You will receive an email confirming that your application has been received.

If you are still experiencing difficulties, please call the Personnel Helpline on 1300 783 043.

No, you only need to register your details once. You will be considered for roles at all future election events conducted by the VEC.

Please note that registration does not guarantee you will be offered an appointment at an election event.

Yes, the VEC does not share a personnel database with the AEC. If you have not registered with the VEC for election work and are interested, please register via this link: candidate.aurion.cloud/vec/production.

The VEC employs election staff in a wide range of short term, casual roles during the election period. For a full view of all election official and election casual roles, read the duty statements on the VEC website.

If you are offered an election role, you will receive a call to gauge your interest and availability. You will then receive an email prompting you to access your offer in the VEC self-service portal. Recruitment for the majority of election roles (including mobile, early and election day voting) commences on 19 October 2026. You can expect to be contacted about work from this date onwards.

Having election experience does not guarantee that you will be offered a position at upcoming elections.

Your email address in your VEC self-service portal may not be up to date. Please ensure your email address is current in your portal so that you do not miss future emails.

You should also check your junk or spam folders. To make sure you do not miss future VEC emails that may be sent to your junk or spam folders please add donotreply@vec.vic.gov.au to your email contact list.

Your supervisor must view your Confirmation of Election Appointment form on your first day of work. You can present this either on your phone or as a printed copy.

To access this form, log in to your self-service portal and click on the role under the 'Current Election Roles' section. From here you will be able to download a pdf copy of your appointment form.

You can access the VEC self-service portal via smartphone or tablet devices running iOS or Android operating systems.

If you are having trouble accessing the portal, please try updating your current web browser, use an alternative browser or use an alternative device. You can also try clearing your search history.

You can update your details at any time through the VEC self-service portal. Keep your information up to date at all times (regardless of if there is a current major election event) as the VEC will use these details to contact you in relation to a prospective election appointment.

To update your details:

1. Access your VEC self-service portal
2. Click on the relevant page you would like to update (e.g., banking)
3. Update your information
4. Click the save button at the bottom of the screen

Note: some fields cannot be modified through the portal such as title, name, gender and date of birth. Please contact the Personnel Helpline for help with these.

Yes. The VEC self-service portal is not linked to the electoral roll. To check or update your enrolment details, go to vec.vic.gov.au/enrolment.

You can update your superannuation details in the VEC self-service portal.

If a superannuation fund is not listed, email electionpayroll@vec.vic.gov.au with the superannuation details including fund name, Unique Superannuation Identifier (USI) and ABN. Election payroll will advise when the superannuation fund is available to select from the drop-down menu.

If you wish to update your superannuation details to a self-managed superfund, email electionpayroll@vec.vic.gov.au and they will provide a form to be filled out and returned.

To permanently remove your user record from the VEC’s personnel database:

1. Log in to your VEC self-service portal
2. Click on your settings in the top right-hand corner
3. Click ‘unsubscribe’ and provide a reason for unsubscribing.
4. Click unsubscribe again

By unsubscribing you will no longer be eligible to receive offers of appointment for future elections. Please note that a reason must be supplied, otherwise someone from Personnel Helpline will contact you confirming that you want to de-register.

You may not be able to see your timesheet because your current placement has ended, or you have changed roles. Electronic timesheets are not available for some roles (such as counting officer or counting team leader).

If you need evidence of your timesheet and no longer have access, please contact the Personnel Helpline who will be able to assist you.

To remove a blank timesheet:

1. Click on ‘View full list’ at the top of the timesheet page
2. Select the empty timesheet for the relevant pay period
3. Click 'Delete'.

You are unable to raise the timesheet again yourself. Please contact the Personnel Helpline and they will be able to raise it for you again.

You can find a full summary of the pay rates for election casuals and officials on the 'Pay, training and conditions' page of the VEC website.

Yes, please email your request for a separation certificate to personnelhelpline@vec.vic.gov.au.

The VEC operates on a fortnightly pay period. Each pay period closes on the second Friday of the fortnight, and you should receive your payment on Wednesday or Thursday of the following week. You will receive an email notification at this time advising you that you have a new pay advice available in the portal.

If you have any other pay related queries, please call the Personnel Helpline 1300 783 043 or email personnelhelpline@vec.vic.gov.au.

If you think you have been incorrectly paid, please contact the Personnel Helpline. They will be able to investigate on your behalf.

Superannuation contributions are paid to employee funds on or before the quarterly due dates You can see the dates on the ATO website.

You must nominate a superannuation account. If you don’t have an existing fund you can choose to nominate the VEC’s default fund, Aware Super – Future Saver or create a new account with a fund of your choice. You need a superannuation account to work for the VEC. Under the law, employers must pay superannuation contributions to a complying superannuation fund for all employees. If you choose to nominate the VEC’s default super fund, Aware Super – Future Saver will contact you with information on your new account when the VEC processes your super.

For more information about the superannuation guarantee please visit the ATO website or call the ATO on 13 10 20.

If your superannuation fund is not listed, email electionpayroll@vec.vic.gov.au with the fund's:

• name
• Unique Superannuation Identifier (USI)
• ABN

If your fund is an industry superannuation fund, election payroll will advise when they have added it to the portal, and you can select it from the drop-down menu. If it is a self-managed superannuation fund, election payroll will add this manually.

It is your responsibility to check your superannuation details are correct and valid before starting work.

To find out if payments for temporary election work affect any government benefits you receive, please contact Services Australia – Centrelink.

The exact amount of tax withheld for temporary employment with the VEC will depend on your individual financial circumstances. Please refer to the ATO website for further information.

You can find information on the tax-free threshold on the ATO website.

Log in to your VEC self-service portal. Your pay advice(s) will be listed under the 'Pay Advices' section. Click on the pay advice you wish to open to download a PDF version to your device. If you require assistance, please contact the Personnel Helpline.

Yes. If you are experiencing difficulties accessing your pay advice on the VEC self-service portal, we can provide you with a copy of your pay advice. Please send a request for a copy of your pay advice to personnelhelpline@vec.vic.gov.au. Allow up to 2 weeks to receive the copy.

• Call the VEC Personnel Helpline on 1300 783 043
• Email personnelhelpline@vec.vic.gov.au
• The VEC Personnel Helpline is open Monday to Friday between 9 am and 5 pm.